Satisfaction Guaranteed

If you're not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it with another product within 30 days of receipt. Depending on product availability, items may be exchanged for another item of equal value.

A damaged or defective item may be returned or exchanged for the same or a like product. B.C. Rich will provide a prepaid shipping label to cover send and return freight costs.

Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear or damage and include all original packaging, manuals, warranties and accessories, if applicable.

If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product.

B.C. Rich will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to B.C. Rich will be deducted from your overall credit or refund.

Due to the personalized nature of the B.C. Rich Custom Shop, custom orders cannot be cancelled or changed once they have been placed. All sales are final. If you receive a defective product, please contact support@bcrich.sbs.

How do I make a return?

All returns require prior authorization from B.C. Rich and a valid Return Authorization (RA) number.

1. Email support@bcrich.sbs to obtain an RA number and prepaid return shipping label.
2. Have your order number ready.
3. If emailing, include your order number and the name used for the transaction.
4. After receiving the RA number and shipping label, place the merchandise in its original packaging and apply the label.
5. Drop off the package at a FedEx shipping location or schedule a pickup.

We strive to ship your order as soon as possible after it has been placed. Provided that the shipping process has not been initiated, we will be happy to attempt to change or cancel your order.

Unfortunately, if shipping has already been initiated, we are not able to change, cancel or stop the shipment. Upon receipt, however, you may return the item subject to the return policy terms.

To request a cancellation or change to your order, please email support@bcrich.sbs.

NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality.